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Haywood Jahelpme (aka Tech Support Hell)

I am a real live tech support person. And I live in Tech Support Hell.
SAVE ME!!!! UPDATE: I have been saved!
Wanted: Techs in Support Hell needed to help keep this blog alive!

Thursday, June 19, 2003

.: 9:54 PM
posted by daddy-o

Geek-speak version 1

Geek-Speak: What operating system are you using:

Translation: This is asking you what version of windows are you running.

More to follow....

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.: 4:56 PM
posted by daddy-o

Supported?

As I came into work yesterday I was asked by a rep who was furiously typing away on a test desk while on the phone with her customer:

Rep: Have you ever heard of ex-oopiter?
Me: Yup
Rep: Do you know any other way to remove it?
Me: Nope.
Me (walking away rapidly): We don't support it.
Rep: It's as simple as that?

Well, yes it is. We do not support spyware installed by the customer. There is a good reason for that... Would your car dealer support your car's warranty if you went and added hydrolics, lowered it and installed an over-torqued engine? I think the answer is a resounding NO.

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Wednesday, June 18, 2003

.: 3:31 AM
posted by daddy-o

Incredible Hulk

Poor Hulk... Apparently he is smart enough to maintain a blog, but not smart enough to make his own email link... LOL... c'mon Hulk! Highlight the email address and use your fat finger and click the "Link" button in the blogger edit window and you're done. You can do it bud! Haywood can help you!

LOL! That guy is THICK!

Here you can read diary about Hulk!

Write Hulk!
hulkhatesgammarays@hotmail.com

Message Hulk!
AIM: hulkhatesgrays

(Please note - Hulk not set up to launch message so you have to type name.)


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Friday, June 06, 2003

.: 5:32 AM
posted by daddy-o

Site problem fixed

Well, it looks like there was a tag that got smashed in the template preventing the bottom navagation section from loading at all. I think that it might have been related to the other problems....

Either way, all is now good. Seems like it at least... Maybe now I can change templates...

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.: 4:49 AM
posted by daddy-o

More site funkiness

Permalinks not working? Try going thru the archives, as they seem to work there.

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.: 4:41 AM
posted by daddy-o

Suggestions

Me: Thank you for calling < ISP . net > this is Haywood. I can help you.
Mr Customer: I am open to any suggestions
Me: Uhm, my first suggestion would be to give me your ticket number.

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.: 4:34 AM
posted by daddy-o

Not getting updates?

I was just noticing the other day that I was not getting notifications of updates to the blog anymore. I think it has something to do with the blogger switch over to google ownership... I went to Bloglet.com and it looked like both my blogs had errors. I resent the settings and it works in the other blog now, so I hope email subscription are now be working again here too... We shall see...

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